To receive a credit there is a need to align with case handler that Flexlink Operations will take responsibility for the root cause.
Case handler will come back to you at each case with the decision what to do with faulty item. If there is no need to analyze it physically, case handler will ask you for scrap and will sent the credit for the scrapped quantity.
If there will be a need to pick this up, then our transport department will contact you for pick up details - please prepare weight & dimension of picked package.
After physical analysis at Operations or our supplier case handler will come back to you with an information. After justifying the complaint you will receive a credit. When complaint is justified as your or customer fault, credit will not be issued.